600 541 004 [email protected]
Terms and Conditions

Carbox Services offers Car services to the customers subject to compliance with and acceptance of the terms and conditions. Your use of our services indicates your agreement

By accessing Carbox app, customers are able to order all Car care and related services. Our staff members will offer the service at customers doorsteps.

Order Cancelation

Before confirmation you will have the opportunity to cancel your order. Therefore you will be asked “Are you sure you want to cancel this booking?”. You can confirm your answer by submitting a statement in order to proceed with your order cancellation.


We offer our customers an incredible opportunity to pay via credit card or by cash at the time of pickup & delivery. Payment is due at time of service; App Payment, Card Payment, Cash or through Loyalty Points or by a quick pay via an Etisalat postpaid bill.

  • If you make a payment for our services on our application, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • We accept payments online using Visa and MasterCard credit/debit card in AE
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website
  • https://carbox.io/and CarBox Mobile App will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.

 Refund Policy

Refunds will be done only through the Original Mode of Payment.

  • The full purchase amount is will be returned.
  • It may take up to 15 days for a refund to be credited back to your card.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Any dispute or claim arising out of or in connection with this website/ mobile application shall be governed and constructed in accordance with the laws of UAE

Delivery Policy

A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.